Customer Service & Retail Sales

ABOUT THE PROGRAM

Store salesperson helping a customer

Gain an introduction to customer service essentials and effective communication skills. Explore local job opportunities in the field, perfect your resume, and refine application and interview skills. Complete both classes to earn a Certificate of Completion.

SPRING/INTERSESSION 2025 SCHEDULE

Course #	Course Name	CRN	Dates	Days	Time	Location
COS A001N	Introduction to Customer Service	41389	April 11 - May 2	Friday	9:00 am - 11:50 am	CS&D 102
COS A002N	Customer Service & Retail Employment Opportunities	41390	May 9 - May 30	Friday	9:00 am - 11:50 am	CS&D 102

ABOUT THE CLASSES

COS A001N - Introduction to Customer Service

Learn and practice effective communication and customer service skills
Explain techniques and strategies to build relationships with customers
Review different types of customer service and soft skills
Role-play appropriate techniques for dealing with challenging customers

COS A002N - Customer Service & Retail Employment Opportunities

Explore different companies and positions in the retail industry
Identify main duties and responsibilities of different jobs
Prepare a job application and practice interviewing

*Students who successfully pass all classes in a program earn a Certificate of Completion. Please confirm certificate requirements in the OCC Course Catalog.